Quick answers before and after you order.
How do I place an order?
Choose a product, add it to your cart and complete checkout with your phone number and delivery address. Review the final total before submitting.
Can I ask questions on WhatsApp?
Yes. Message +8801997960049 with the product link, model or order number. WhatsApp opens through the contact button below.
What payment methods are available?
Cash on delivery is currently available. Other methods should be used only when enabled with receiving details in checkout.
What are the delivery charges?
Dhaka district: ৳70. Other districts: ৳120. The final applicable charge is shown at checkout.
How long does delivery take?
We aim to process confirmed in-stock orders within 1–2 business days. Estimated delivery after dispatch is 1–3 business days in Dhaka and 3–5 elsewhere; courier coverage, holidays and disruption can affect this.
How can I track my order?
Use the Track Order page with your order number and order phone number. Contact support if a tracking reference or update is unavailable.
Can I change my address or cancel?
Contact support promptly before dispatch. After dispatch, we need to check the parcel status with the courier.
How do I check compatibility?
Compare the exact model and accessory or consumable code. Ask us before ordering if you are unsure about strips, cuffs, masks, tubing or replacement parts.
Is warranty included?
Warranty varies by product. Only coverage stated on the listing or invoice applies. Keep the invoice and serial number and contact us if coverage is unclear.
Can I return an item?
Request an eligible return within 7 calendar days of delivery. Change-of-mind goods must be unused, unopened, sealed and complete. See the return policy for details and hygiene exclusions.
What if an item is wrong, damaged or defective?
Contact us promptly, preferably within 48 hours, with the order number and issue. Photos can help. Opening packaging to inspect a fault does not by itself invalidate a defect claim.
When will an approved refund be processed?
Approved return refunds are processed within 7 calendar days after inspection and approval, subject to any shorter applicable deadline. COD refunds use a method agreed with the customer.
Do I need an unboxing video?
No. A video may help an investigation but is not mandatory for submitting a claim. Keep the packaging and invoice.
Can MDRx interpret my readings or recommend treatment?
We provide product and order support. Consult a qualified healthcare professional for clinical interpretation, diagnosis or treatment decisions.
Where is MDRx located?
35, Mitford Road, Dhaka 1100, Bangladesh. Contact us before visiting to confirm availability and assistance.
Contact MDRx
35, Mitford Road, Dhaka 1100, Bangladesh.
Chat on WhatsApp Call +8801997960049
Email: mdrx.com.bd@gmail.com
Updated: 8 November 2026