ডেলিভারির ৭ দিনের মধ্যে যোগ্য পণ্যের রিটার্নের অনুরোধ করা যাবে। ভুল, ক্ষতিগ্রস্ত বা ত্রুটিপূর্ণ পণ্য পেলে দ্রুত যোগাযোগ করুন।
7-day return requests
Contact us within 7 calendar days of delivery with your order number and the issue. For a change-of-mind return, goods must be unused, unopened, sealed and complete with accessories and packaging. Obtain return instructions before sending a parcel.
Wrong, damaged or defective items
Report problems promptly, preferably within 48 hours. This preferred reporting period does not remove applicable consumer rights. Opening packaging to inspect an item does not by itself invalidate a defect claim. We inspect claims and arrange an appropriate replacement, repair or refund. MDRx covers reasonable return delivery costs for verified wrong, damaged or defective items.
Hygiene and consumables
Opened or used test strips, lancets, masks and other hygiene-sensitive consumables cannot be returned merely for a change of mind. Incorrect supply, defects and damage remain eligible for review. Customers pay delivery costs for an approved change-of-mind return.
Refunds and cancellation
Cancellation before dispatch is free. After dispatch, contact support to check courier status. Approved return refunds are processed within 7 calendar days after inspection and approval, subject to any shorter applicable legal deadline. Refunds use the original payment method where possible; COD refunds use a bank or mobile-wallet method agreed with the customer. No refund-processing fee is charged. If we cannot supply an order, we will contact you promptly and arrange any required refund.
Warranty
Warranty varies by product and manufacturer. Only coverage stated on the product listing or invoice applies. Contact us before ordering if unclear. Keep the invoice and serial number. Manufacturer assessment and exclusions apply without limiting applicable consumer rights.
Contact MDRx
35, Mitford Road, Dhaka 1100, Bangladesh.
Phone: +8801997960049
Email: mdrx.com.bd@gmail.com
Updated: 7 November 2026